Privacy Policy
This Privacy Policy explains how My SMSF / My SMSF Property collects, uses, discloses, stores and manages personal information in connection with its website, services, applications, calls, forms and related operations.
Privacy Policy – My SMSF / My SMSF Property
My SMSF Property (“we”, “our”, or “us”) is committed to protecting your privacy and securing your personal information. This Policy is intended to explain how we collect, use, disclose, store and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Types of personal information we collect
We collect information that is reasonably necessary for providing SMSF services and meeting legal, tax, compliance and operational requirements. This may include:
- Contact information: name, postal address, email address and telephone number.
- Identification details: date of birth, tax file number and identity documents.
- Financial information: details of assets, liabilities, income, expenses and superannuation holdings.
- Employment information: occupation, employer details and employment history.
- Service-specific information: additional information relevant to property, lending, crypto, administration or related services.
How we collect personal information
- Directly from you when you complete online forms, register for services, contact us by phone or email, upload documents, or meet with us.
- From third parties with your consent, including advisers, agents, employers, financial institutions and related organisations.
- Automatically through cookies, analytics tools and similar technologies used on our website.
Where we receive personal information from another source, we will take reasonable steps to notify you where appropriate and seek consent where required.
Why we collect and how we use personal information
We use personal information to deliver and improve our services. This may include using your information to:
- provide SMSF administration and related services;
- prepare and lodge regulatory, tax and compliance documents;
- communicate with you about your fund, your enquiries and our services;
- manage onboarding, support, billing, security and document workflows; and
- meet legal, regulatory and record-keeping obligations.
We may also use information for quality assurance, training, fraud prevention and operational security. Wherever practical, we aim to collect and use only the minimum information reasonably required.
Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary, including:
- our employees, contractors and professional advisers;
- third-party providers assisting with administration, IT, banking, hosting, audit, tax or software operations; and
- regulators, government bodies, law-enforcement agencies or other parties where disclosure is required or authorised by law.
Data security and retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These steps may include secure servers, access controls, two-factor authentication, internal safeguards and staff training.
We retain personal information for as long as reasonably necessary to provide services, comply with legal and regulatory obligations, or as otherwise permitted by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Access, correction and complaints
You may request access to the personal information we hold about you and ask us to correct inaccurate, incomplete or outdated information.
If you have a privacy complaint, please contact us first so we can attempt to resolve the issue promptly. If the matter is not resolved, you may refer it to the Office of the Australian Information Commissioner.
Security, fraud prevention and nuisance contact
We may collect and store contact details such as phone numbers, email addresses or caller identification information when individuals contact our business.
If a communication is identified as fraudulent, abusive, impersonated, disruptive or otherwise concerning, we may retain relevant information for:
- fraud prevention;
- security monitoring;
- operational protection;
- investigation or reporting; and
- compliance with Australian regulatory bodies.
This information is not used for marketing and is not sold, traded or publicly disclosed. Where appropriate and lawful, information may be shared with telecommunications providers, the ACMA, ACCC or law-enforcement agencies.
Cross-border disclosure
From time to time, personal information may be stored or processed overseas through cloud hosting or providers with international operations. Where this occurs, we take reasonable steps to ensure overseas recipients are subject to appropriate privacy protections or comparable safeguards.
Marketing and partner communications
My SMSF may collaborate with selected third-party providers on co-branded educational content, joint webinars, podcast appearances or shared promotional materials.
We do not sell personal data, transfer customer lists or provide partner access to client data without consent. Personal information will only be shared with a partner where:
- you have expressly opted in; or
- you register for a clearly identified joint event, guide, webinar or promotion that states information will be shared for that purpose.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or legal requirements. When updated, the revised version will be published on our website with the new effective date.
Contact us
If you have questions, want to access or correct your personal information, or wish to make a privacy complaint, please contact us.